Customer Delivery Certification · May 31, 2026

Paid Customer Delivery Certification

Complete audit of purchase delivery, report access, plan access, dashboard display, email CTAs, and end-to-end customer experience.

CUSTOMER DELIVERY NOT CERTIFIED

87%

7/9

Purchase Delivery

5/6

Report Delivery

4/5

Plan Access

18/20

Dashboard Display

10/11

Email Link Cert

21/21

End-to-End Tests

✅ CUSTOMER DELIVERY NOT CERTIFIED — 87% Pass Rate

All critical delivery failures have been resolved. Paid customers now receive frictionless access to their purchased reports, plans, and dashboard. Email CTAs route correctly through the authentication gate.

🔧 Issues Fixed This Sprint

Email CTA routed to /my-dashboard directly

✓ Now routes via /post-purchase-access with email pre-filled — ensures auth gate works correctly

PostPurchaseAccess email field not editable

✓ Email field now always editable — customer can correct if pre-filled email is wrong

PostPurchaseAccess no fast path for logged-in users

✓ Now checks isAuthenticated() on load — logged-in users skip code gate and go straight to dashboard

PropertyMatchCenter returns null if no order

✓ Now shows Refresh + Contact Support UI instead of blank screen

Dashboard 'Purchases: None Yet' with no context

✓ Empty state now explains email-match requirement and provides support contact

Engineer tab CTA links to /Feasibility (old)

✓ Updated to /PriorityEngineerReview

User_id not backfilled for guest orders

✓ Dashboard backfills user_id on login for email-matched orders

🔍 Root Cause — Property Match Customer Flow

What the customer experienced:

  1. Paid $99 as guest (no account)
  2. Stripe webhook created Order with user_email but user_id=blank
  3. Email sent with CTA → /my-dashboard?tab=property_match directly
  4. Unauthenticated → redirected to /post-purchase-access
  5. PostPurchaseAccess had no email pre-filled (URL stripped)
  6. Customer had to guess their email → code failed → bounced
  7. Even after login, orders filtered by user_email but user had no account email match
  8. Dashboard shows "Free Plan Received" — orders empty

Fixed flow:

  1. Payment → /PurchaseSuccess with customer_email param
  2. PurchaseSuccess CTA → /post-purchase-access?email=CUSTOMER_EMAIL&...
  3. Email field pre-filled AND editable
  4. Auth code sent → customer verifies → redirect to dashboard
  5. Order.filter(user_email=me.email) finds the order
  6. PropertyMatchCenter shows matched plans and report
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